Delivery

 

Where does Crown Living deliver?

We only deliver to UK mainland addresses. We regret that we cannot deliver to Northern Ireland or overseas. We deliver to some remote areas of the UK, but please be aware it may take us a little longer to get there. You can find out if we deliver to your postcode by adding your address during checkout.
What are your delivery options?
Next Day or 48 Hour Delivery
If your chosen item is a Next Day or 48 Hour Delivery item it will be delivered Monday to Friday (excluding public holidays) between the hours of 7am and 8pm. All Next Day or 48 Hour Delivery items ordered before 12 noon will be delivered within 24 or 48 hours.
Day of Choice Delivery
If your chosen item is a Day of Choice Delivery item it will be delivered on the day you’ve chosen between the hours of 7am and 8pm.
Express Delivery on Upholstery Items
If your chosen item is an Express Delivery item it will be delivered Monday to Saturday (excluding public holidays) between the hours of 7am and 8pm. All Express Delivery items ordered before the cut-off time (shown on product page) will be delivered between 24 and 48 hours, or your day of choice. This information will be shown at checkout.Please note that for orders requiring a 2 person service, delivery may not always be fulfilled on a Express basis depending on the extremity of the postcode.
Standard Delivery
If your chosen item is a Standard Delivery item (i.e. any item that’s not indicated as next day delivery – an item’s availability / delivery time will be clearly indicated on the item page) it will be delivered Monday to Saturday (excluding public holidays) between the hours of 7am and 8pm.
Can Crown Living confirm an exact delivery time slot?
If your chosen item is a Day of Choice Delivery item you can choose the day of delivery but unfortunately we are not able to offer exact delivery time slots. For all other items we are not able to offer either exact delivery days or exact delivery time slots at present and your order will arrive between the designated hours listed above.
How will I know when to expect my delivery?
You will receive a dispatch email with a tracking link where you can follow the progress of your order.
What happens if an item is out of stock?
If you are interested in an item that is showing as out of stock, it is still possible to place an order. However, this means it will need to be ordered from one of our suppliers and could lengthen your delivery time. Unfortunately we cannot guarantee any dispatch or delivery lead times on out of stock items.
What else do I need to know about my delivery?
Next Day Delivery & Day of Choice Delivery
For some Next Day Delivery and Day of Choice Delivery items, the items will be delivered by a one person delivery company. This means the delivery company can only deliver the ordered items to the front door of the designated delivery address. Unfortunately if you reside in an apartment or a block of flats the delivery driver will deliver to the lobby of the building only as the delivery driver is not insured to enter private premises. Therefore please be aware that if you purchase a product for next day delivery and require assistance with the positioning of the product you must arrange the assistance yourself.Some heavier or bulkier items that are advertised as next day delivery are delivered by a 2 person delivery team. These will be delivered to a room of choice but can only be carried to the 1st floor where there is no access to a lift. Where there is no lift and you live above the 1st floor, you are responsible for finding help to get the item to your property from the 1st floor. If you live in a property that is accessed by a lift and your product(s) is advertised as being delivered by a 2 person delivery team, our courier will take your goods via the lift to your premises and then one further flight of steps only to your room of choice and only where following the delivery team’s appraisal it is safe to do so.Standard Delivery
Standard Delivery items are usually delivered by more than one individual. A customer may request our couriers to assist in taking the order into the premises but this will be at the discretion of the delivery team. In the rare event that damage occurs, Crown Living/deliverers unfortunately cannot accept liability for any damage either to the delivered product or to the customers property (including all types of fixtures, fittings and building structure) whilst assisting the customer with a request. Any consequent damage should fall under the customer’s household insurance.
Delivery Vehicles
Customers should assume that the delivery vehicle will be a long heavy goods vehicle weighing approximately 16.5 tonnes with a height of 14’ 3″. Therefore it is the responsibility of the customer to ensure that such a vehicle has legal access to their property and inform us about any weight, height and parking restrictions as well as any difficult access points and unadopted roads. This is to help us deliver your order successfully and ensure that we have planned for the appropriate size of delivery vehicle to be used. Failure to disclose this information may result in delivery cancellation and a delivery charge being taken. To prevent damage to our courier’s vehicles, unadopted roads will not be taken by delivery vehicles. Alternative routes must be provided by the customer.
For All Deliveries
Crown Living/couriers will not remove existing pieces of furniture to help make room for newly delivered products. Likewise, old pieces of furniture will not be taken away. The customer must take the responsibility of organising the removal and disposal of unwanted furniture. Some local councils may recycle unwanted furniture free of charge but please contact your local council for further details. Crown Living/couriers will not assemble any orders even if requested to do so. The assembly of orders is the responsibility of the customer.Preparation for delivery: customers are advised when accepting goods to have protective sheets available as the goods being delivered may have transferred through a number of warehouses and vehicles. Crown Living will not accept any liability for any damage caused.Damages: please check your Crown Living order on receipt and if you see or suspect any damages to your order please indicate this when you sign for the delivery. If your order is damaged, we will replace any missing or broken parts where possible. Sometimes situations arise which are beyond our control. Therefore we recommend that you do not dispose of your old furniture/old mattress until you have received your new items and the new items have been checked for damage.